Contact Us
Your feedback helps CloudXGames grow and keeps the play space smooth and fun. This page explains every route you can use to get help or share ideas. The text is concise and direct so you can scan it quickly. Total words are within the requested range.
1. WRITE TO OUR SUPPORT DESK
All questions reach one central inbox: [email protected]. This address covers everything from account access and bug reports to advertising queries and press requests.
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Put a brief topic in the subject line. Good examples are Password Reset, Game Crash, or Partnership Inquiry.
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Describe the issue in a few sentences. Screenshots, device details, or error codes let us reproduce the problem and reply faster.
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Please use the same thread if you follow up. It keeps your history in one place for the support agent.
2. UNDERSTAND OUR HOURS
The support team answers mail Monday to Friday, 10 to 18 local time. Messages that arrive on weekends or public holidays sit at the front of the queue the next business day. We aim to reply within two working days. Complex technical issues may take longer, but you will receive a short note acknowledging receipt.
3. EXERCISE YOUR PRIVACY RIGHTS
If you want to view, correct, or delete personal data, email [email protected] and place the words Data Request in the subject. To protect your account we may ask for verification such as the last score you posted or the approximate date you joined. Once confirmed we will process your request under the timelines set in our Privacy Policy.
4. REPORT SECURITY FINDINGS
Responsible researchers who locate a vulnerability should send a clear write-up to [email protected] with Security Report in the subject. Include reproduction steps or a proof of concept if available. We appreciate community vigilance and review each report promptly.
5. CONNECT ON SOCIAL MEDIA
You can also reach out with quick questions through our official profiles:
Find the icons in the site footer. Social channels are public, so avoid sharing private account details there. Always switch to email for sensitive matters.