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Privacy Policy

Last updated on : 5 June 2025

CloudXGames is committed to protecting your privacy while giving you a first-rate place to play free online games. The words we our and us refer to CloudXGames. You means any visitor player or account holder who interacts with cloudxgames.com or our related services. PLEASE READ THIS POLICY CAREFULLY because it explains in plain language what data we collect why we collect it and how you can exercise control.

1. WHO WE ARE

CloudXGames operates a browser-based game platform at cloudxgames.com. The service is owned and managed by CloudXGames Entertainment Private Limited. We run servers host game files place advertisements and provide support from our offices and through trusted partners. Our core mission is to offer fun simple games to everyone while respecting your privacy choices.

2. SCOPE OF THIS POLICY

This Privacy Policy covers personal data collected through

• The main website cloudxgames.com
• Any subdomains or mobile versions that point to the same content
• Contact forms support tickets email messages and live chat
• Ads served on our pages by Google AdSense Google Ad Manager Google AdX and similar networks
• Analytics tools such as Google Analytics

The policy DOES NOT apply to third party sites you reach by clicking external links even if those links appear in a game or advert. Those sites have their own rules.

3. INFORMATION WE COLLECT

We collect information in three main ways. Some data is provided directly by you. Other data arrives automatically when pages load. Additional data comes from partners who help us run ads or measure traffic.

3.1 Information You Give Us

• Contact details when you write to [email protected] or fill a form
• Content you post such as comments user names high scores screenshots or bug reports
• Preferences you set for language sound quality or game themes
• Optional survey answers or contest entries

3.2 Information We Collect Automatically

• IP address device category operating system and browser type
• Date time and duration of each visit
• Pages viewed navigation paths click events and exit pages
• Cookie identifiers ad identifiers and session tokens
• Error logs if something goes wrong while you play

This data lets us see broad patterns. It does not tell us your real name unless you share it.

3.3 Information We Receive From Partners

• Anonymous audience segments from ad networks that group devices by interest categories
• Aggregated reports from Google Analytics showing region level usage metrics
• Fraud detection signals from security providers

We do not receive data that directly identifies you such as a postal address from those partners.

4. COOKIES AND SIMILAR TECHNOLOGIES

Cookies and local storage objects help us run the site. For a full explanation read our Cookie Policy. In short we use them to remember settings keep you signed in deliver personalised ads and measure performance. You can manage cookies in your browser settings at any time.

5. HOW WE USE INFORMATION

We only process data for clear defined purposes. Those purposes include

• Operating hosting and securing games and leaderboards
• Saving preferences so pages load according to your choices
• Personalising content and adverts to keep the site free to play
• Monitoring traffic trends fixing bugs and planning new features
• Preventing cheating spam or fraud and enforcing our Terms
• Sending service messages such as password resets or replies to your questions

We NEVER sell personal data to outside companies for their own direct marketing.

6. LEGAL BASES FOR USERS IN THE EUROPEAN ECONOMIC AREA

EU and United Kingdom laws require a lawful ground for each data action. CloudXGames relies on the following bases

• Consent when you allow cookies sign up for a newsletter or choose personalised ads
• Contract when we supply a game that stores your progress or virtual items
• Legitimate interest when we need analytics security or basic advertising to support the free service and that interest is not overridden by your rights
• Legal obligation when we must keep records or share data to comply with a lawful request

You can withdraw consent at any time by updating settings or contacting us.

7. SHARING AND DISCLOSURE

We share data ONLY when necessary for the purposes listed above. Recipients agree to use the data solely for our stated tasks and to keep it secure.

• Service providers who host servers deliver email cloud storage or technical support
• Advertising and measurement partners including Google AdSense Google Ad Manager Google AdX and Google Analytics
• Security vendors that detect fraud bot traffic or denial of service attempts
• Government authorities or courts when a binding order demands disclosure

NO regular selling or renting of user information occurs.

8. THIRD PARTY SERVICES

Many games embed features from third parties such as audio streaming or multiplayer services. Their operators may collect your IP address and other technical details to run those features. Each external service has its own privacy practices. We advise reading those notices when you encounter them.

9. INTERNATIONAL TRANSFERS

CloudXGames hosts servers in data centres located in several regions to reduce latency. If you are outside those regions your data may travel across borders. We rely on standard contractual clauses or other recognised safeguards to ensure your rights remain protected during such transfers.

10. SECURITY MEASURES

CloudXGames uses industry standard measures to guard data. These include

• HTTPS encryption for data in transit
• Firewalls role based access control and logging for data at rest
• Two factor authentication for administrator accounts
• Regular patching vulnerability scanning and backup routines

NO online service can guarantee absolute security. HOWEVER we work continuously to minimise risk and respond promptly to any incident.

11. DATA RETENTION

We keep data only as long as it serves the purposes in Section 5.

• Essential log data usually holds for thirty days then rolls into anonymised statistics
• Account details last until you request deletion or thirteen months after your final login whichever comes first
• Analytics reports store aggregated information for up to twenty six months
• Legal and security archives may stay longer if law or dispute resolution requires it

When retention ends we delete or de identify the data.

12. YOUR RIGHTS

Depending on your location you may have specific rights over personal data. These can include

• Access Request a copy of information we hold about you
• Rectification Ask us to correct inaccurate or incomplete data
• Erasure Request deletion of data that is no longer needed
• Restriction Limit how we use certain data while a complaint is reviewed
• Portability Receive data you provided in a structured electronic format
• Objection Opt out of direct marketing or processing based on legitimate interest
• Consent withdrawal Change your mind about cookies or newsletters at any time

To exercise these rights send an email to [email protected] with enough detail for us to verify your identity. We reply within one month unless the request is complex.

13. CHOICES AND CONTROLS

• Adjust cookie settings in your browser to block tracking cookies
• Visit Google Ads Settings to opt out of personalised ads delivered by Google networks
• Set Do Not Track in supported browsers
• Use private browsing to limit long term storage of cookies
• Unsubscribe from newsletters by clicking the link at the bottom of any message

These actions will not stop all ads or analytics but they reduce personalisation.

14. CHILDREN’S PRIVACY

CloudXGames does not intentionally collect personal data from children under the age that requires parental consent in their region. If you are a parent or guardian and believe your child provided data please write to [email protected]. We will remove the information as soon as possible.

15. CHANGES TO THIS POLICY

We may update this document when technology services or laws change. ANY MAJOR REVISION WILL BE POSTED HERE WITH A NEW DATE. When updates materially alter your rights we may also place a notice on the home page or send an email if you subscribe to notices. Continued use of CloudXGames after an update means you accept the revised policy.

16. CONTACT US

For questions comments or requests about privacy write to [email protected] or open the Contact Us form on the site. Our team reviews messages Monday to Friday from ten in the morning to six in the evening local time and aims to respond within two business days.

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